Check your business rates agent鈥檚 name
Make sure your business rates agent鈥檚 name in our system matches your contract.
If you want to use an agent to manage your business rates, you need to appoint them in our Check and Challenge service.听
But if the agent鈥檚 name in our service does not match the name on your contract, you should be cautious. You should tell us by contacting agentstandards@voa.gov.uk.听听
You can also find out how long an agent has been using their current business name. You can get information about a company for free.听
Some rogue agents may change their name often.听
翱耻谤鈥� VOA agent standards鈥痵et out clear expectations for agents regarding:鈥�
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their behaviour鈥��
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their professional practice鈥��
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the service they provide to their customers鈥��
We take breaches of our agent standards very seriously. We will always take action if we substantiate a breach of the standards.鈥�
You should be cautious of any agent who:鈥��
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tries to pressure you to make a decision or sign a contract鈥��
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says they are acting on behalf of the VOA or forwards emails they claim are from the VOA鈥��
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demands large sums of money up front鈥��
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makes claims about 鈥榰nclaimed credits鈥� or similar鈥��
Remember 鈥� you don鈥檛 have to use an agent to manage your business rates.鈥赌�
You can challenge your rateable value through our online service. This service is free to use.鈥赌�
If you want an agent to manage your business rates, use our checklist to choose an agent. Don鈥檛 let an agent choose you.鈥�
Using an agent who is a member of a professional body may provide extra reassurance as they will be subject to that body鈥檚 rules and regulations. The 鈥�痑苍诲鈥�痟ave published鈥�痶hat their members should follow.听
We also have guidance on staying safe from scammers.鈥赌�
We collect evidence of poor agent behaviour and practices in the course of our work. This evidence allows us to proactively address issues or concerns.鈥赌�
If you are concerned about poor behaviour by agents, send any evidence to agentstandards@voa.gov.uk.听
We cannot advise you on contractual issues you may have with any agent. You should contact the . They have a helpline you can call on 0808 223 1133, Monday to Friday, 9am to 5pm.听
If you think a business has broken the law or acted unfairly, you can also report them to .听
If you believe you are a victim of fraud, you can make a .
Updates to this page
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Added 'business rates' to title and summary.
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First published.