New international enquiry service to help UK visa applicants
Visa Application Guidance - New International Enquiry Service.
From 1 April UK visa customers will be able to use UK Visa & Immigration鈥檚 new to find information about the visa application process. The following services are available:
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Email contact service: a web form enables customers to make email enquiries
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Webchat: customers can access a real time webchat with an agent for a charge of 拢4 a session
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Telephone contact service: speaking to an advisor will cost 拢1.37 plus the cost of the call. Call costs will vary depending on the call type, the customer鈥檚 tariff and local charges.
The service is provided by (HGS) working in partnership with UK Visas and Immigration to provide enquiry services to people applying for a visa.
In the first instance, UK Visas & Immigration customers should continue to consult our web pages . With the exception of status tracking, it contains all the information that agents at the contact centre will be able to provide and is free. Information on further contact options is available from the site at .