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1. Contacting us about assets

Enquiry	Email address
Payment protection insurance	RTLU.NorthEast@insolvency.gov.uk
Pensions	Pension.Team@insolvency.gov.uk
Property	Property.Ipswich@insolvency.gov.uk

1.1 Income Payments Agreements and Orders (IPA or IPO)

If you pay Advantis, the official receiver鈥檚 collection agent, you can contact them by either:

• phone 01782 971 404
• email admin@advantiscredit.co.uk

If you pay the official receiver directly, you can contact them by:

• phone 0300 678 0016
• email LTADT.IPA@insolvency.gov.uk

2. Contacting an official receiver about other matters

You can contact the official receiver about other matters if you:

• are currently bankrupt
• have recently been made bankrupt
• are the director of a company that has recently been wound up
• are a creditor in a bankruptcy or company liquidation

You can find details of the official receiver handling a case on:

• the letter from us, if you have received one

• the Individual Insolvency Register if it鈥檚 an individual bankruptcy

• if it鈥檚 a company liquidation

When you contact us, provide the reference number for the bankruptcy or liquidation. This will start BKT or LQD.

If you have not yet spoken to someone at the Insolvency Service, it is important that you contact us as soon as possible if you:

• have been made bankrupt
• are a director of a company in liquidation

2.1 Applications for provisional liquidation

Contact the Public Interest Unit to notify the official receiver about an application for provisional liquidation.

3. Official receiver offices and teams

You should only visit one of our offices if you have a scheduled appointment. If you need an appointment, email or telephone the relevant office.

• Birmingham - West Midlands Regional Centre
• Brighton - Brighton Local Office
• Bristol - South West Regional Centre
• Cardiff - Wales Regional Centre
• Central Case Team
• Chatham
• Ipswich - Eastern Regional Centre
• Leeds - Yorkshire and Humber Regional Centre
• London - London Regional Centre
• Newcastle - North East Regional Centre
• Manchester - North West Regional Centre
• Nottingham - East Midlands Regional Centre
• Southampton - South East Regional Centre
• Public Interest Unit [This team deals with complex insolvency cases across the country]

4. Contact details for official receiver offices and teams

You can write to or email us at :

4.1 Telephone enquiries

Call our helpline if you need to speak with us.

Telephone: 0300 678 0016

The helpline is open Monday to Thursday, 9am to 5pm and Friday, 9am to 3pm.