Guidance
Deceased person's passport: caseworker guidance
Tells HM Passport Office staff what to do when customers tell us about the death of a passport holder.
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This guidance tells HM Passport Office staff how to cancel a passport or deal with a passport application if the customer has died.
Updates to this page
Published 6 October 2022
Last updated 4 September 2025
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Updated the guidance to: tell Digital Application Processing (DAP) examiners how to deal with an application when a person has contacted us to tell us the customer has died during the application process; tell Digital Application Processing (DAP) examiners how to get a Withdraw application because applicant deceased task; and remove reference to the Application Management System (AMS).
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Guidance updated with minor formatting changes.
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First published.