51茶馆

Go to Apply for an export health certificate, read the guidance and click 鈥淪tart now鈥�. you鈥檒l see the Government Gateway sign in page.

You now need to create a Government Gateway account and a Defra account if you do not already have them.

1. Create or sign in to your Government Gateway account

If you already have a Government Gateway account:

• for a different government service, use this to create a Defra (Department for Environment, Food and Rural Affairs) account

• for another Defra service, find the Government Gateway user ID linked with your Defra account and use that user ID to sign in

• that does not have your email address or a recovery word, you鈥檒l be asked to set these up when you sign in for the first time

1.1 Create a Government Gateway user ID and password

If you already have your Government Gateway user ID and password, enter them (they are the same for all Defra services using Government Gateway).

If you do not, select 鈥淐reate sign in details鈥�.

1. Enter your email address and select 鈥淐ontinue鈥�.
2. You鈥檒l get an email with a code.
3. Enter the code details from the email you get, then select 鈥淐onfirm鈥�. If you have not got an email, check your spam folders. If necessary, select 鈥淚 have not got the email鈥�.
4. You鈥檒l see a screen saying your email address has been confirmed. Select 鈥淐ontinue鈥�.

5. Enter your full name and select 鈥淐ontinue鈥�. You鈥檒l then be asked to create a password that must:

   • be between 8 and 12 characters
   • have at least one number (0 to 9)
   • have at least one letter
   • not contain special characters
6. Confirm the password on the screen, then select 鈥淐ontinue鈥�.
7. Select 鈥淐ontinue鈥� on the page prompting you to 鈥淪et up a recovery word for your sign in details鈥�.

8. Enter your recovery word in the field provided. It must:

   • be between 6 and 12 characters
   • not contain spaces or special characters
   • not contain numbers

9. Select 鈥淐ontinue鈥� to get:

   • your Government Gateway user ID
   • an email with your Government Gateway account details

You have now successfully created a Government Gateway account. You can either sign out or continue to register for EHC Online by creating a Defra account.

2. Create or sign in to your Defra account

If you have signed out of your Government Gateway account, go to Apply for an export health certificate and sign in using the Government Gateway user ID and password you created. You鈥檒l be taken to your Defra account.

If you work for an organisation with a Defra account already set up on Government Gateway (because your organisation is using another Defra service), you need to know who the admin for that account is.

The Defra account admin in your organisation will need to approve your access to EHC Online.

In your Defra account, confirm you have read and accept the Terms and Conditions and cookie settings and select 鈥淐ontinue鈥�.

You鈥檒l then select the type of account you want to create:

• a business or organisation if you represent a business or organisation that wants to use this service (including sole traders and charities) and you have permission to create an account for them
• an individual if you want to use this service for your own personal use

2.1 Business or organisation account

For a UK limited company, public limited company or limited liability partnership, make sure your details registered with Companies House are up to date before starting your registration. You鈥檒l need to enter your Companies House number (from your Certificate of Incorporation) so the details you enter can be checked with Companies House.

Non-UK companies do not have to be registered with Companies House. You will need to register as a sole trader or charity.

Local authorities, government departments and the armed forces must select 鈥榮ole trader鈥� as business type.

1. Select 鈥淎 business or organisation鈥� then select 鈥淐ontinue鈥�.
2. Select where your organisation is registered to trade.

3. For UK businesses, you will be asked if your business is registered with Companies House:

   • if your business is registered with Companies House, select 鈥淵es鈥� and enter your Companies House number, confirm your address and enter your contact details
   • if your business is not registered with Companies House, you will be able to register as a sole trader
4. Businesses based outside the UK should register as a sole trader.

5. Charities need to enter:

   • where the charity is registered (England, Scotland or Wales)
   • registered charity number
   • charity name
   • charity address (using the postcode finder)
   • telephone number
   • email address
6. As you finish adding information, each section is marked COMPLETED.
7. Select 鈥淐heck your answers鈥� to see a page showing your answers. Here you can make any changes you need to.
8. If there is a reCAPTCHA verification box at the bottom of the page, tick 鈥淚鈥檓 not a robot鈥� within the reCAPTCHA. Select 鈥淐ontinue鈥�.
9. Select 鈥淐ontinue鈥� to submit your answers.
10. Check the 鈥淚 confirm to agree to the Terms and Conditions鈥� tick box, then select 鈥淐ontinue鈥�.

You鈥檒l then be taken to EHC Online where you can start a new application, manage your account or sign out.

2.2 Individual account

1. Select 鈥淎n individual鈥� and then 鈥淐ontinue鈥�.
2. As you add information, each section is marked COMPLETED.
3. Select 鈥淐heck your answers鈥� to see a page showing your answers. Here you can make any changes you need to.
4. If there is a reCAPTCHA verification box at the bottom of the page, tick 鈥淚鈥檓 not a robot鈥� within the reCAPTCHA. Select 鈥淐ontinue鈥�.
5. Select 鈥淐ontinue鈥� to submit your answers.
6. Check the 鈥淚 confirm to agree to the Terms and Conditions鈥� tick box, then select 鈥淐ontinue鈥�.

You鈥檒l then be taken to EHC Online where you can start a new application, manage your account or sign out.

3. Reset your Government Gateway sign in details

If you have forgotten your password, select 鈥淚 have forgotten my password鈥�.

1. Enter your Government Gateway user ID and email address and select 鈥淐ontinue鈥�.
2. Enter the required characters from your recovery word and select 鈥淐ontinue鈥�.
3. Enter and confirm your new password and select 鈥淐ontinue鈥�.
4. You鈥檒l see the 鈥淧assword changed鈥� screen where you can sign in with your new password.

If you have lost your Government Gateway user ID, select 鈥淩ecover Government Gateway ID鈥�. You鈥檒l be asked to search for your Government Gateway user ID in your emails. If you cannot find the email with your Government Gateway user ID, select 鈥淣o, recover my user ID鈥� and select 鈥淐ontinue鈥�.

1. Enter your email address associated with your Government Gateway User ID and select 鈥淐ontinue鈥�.
2. You鈥檒l get a verification code by email.
3. Enter the verification code and select 鈥淐onfirm鈥�.
4. Answer the security questions and select 鈥淐ontinue鈥�.
5. You鈥檒l then get a Government Gateway user ID by email.

If you still cannot recover your Government Gateway user ID or have forgotten your password or recovery word, contact the APHA Service Desk to reset your ID on 0330 041 6999.

4. Changes to your email address

If you no longer have access to the email address you registered for Defra services with, you鈥檒l have to update it on Government Gateway.

When you have updated your email address the next time you sign in it will automatically be updated on Defra services.