Guide to customs clearance in Portugal
Updated 24 October 2024
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1. Disclaimer
This information has been prepared by the British Consular Services in Portugal to assist UK nationals. The British Embassy does not accept any liability arising for any loss or damage suffered through using this information.
2. Packages from non-EU countries
2.1 Step 1: Email/letter or SMS
Email/letter or SMS from post office (CTT) in Portugal. Package withheld, pending completion of customs clearance procedures: āDesalfandegamentoā
2.2 Step 2: Go to
Click on āIdiomaā at the bottom of the page to change the language to English. Choose āCustoms clearanceā from the menu/tools (site reverts to Portuguese).
2.3 Step 3: Register online
Click āregiste-se aquiā, go to your email and activate your account. Log in and click āENā for English, then choose āStartā. Click āAdd New Objectā, and on āTracking Number insert āNĀŗ do objetoā which is in your email/letter/SMS.
2.4 Step 4: Origin/value of goods
Complete the missing information. If necessary, correct āNature of Shipmentā: ācomercialā if it is a purchase; ānĆ£o comercialā=āofertaā if it is a gift sent by relatives or friends. Gifts under ā¬45 are tax-free.
2.5 Step 5: Receive your parcel
You can check the status of your parcel on the CTT website and receive alerts by email or SMS. If you have any questions, contact the helpline on: (+351) 21 047 16 16