Guidance

Reviews: guidance for online review sites

Guidance for sites that publish online reviews on how to ensure that users get a full, accurate picture of reviewers’ experiences.

Documents

Details

What you need to do to make sure you comply with consumer protection law when publishing online reviews of goods, services and digital content, whether they’re yours or someone else’s.

For more information on the new fake reviews banned practice (introduced by the Digital Markets, Competition and Consumers Act 2024), check our detailed guidance and short guide for businesses that publish consumer reviews.

Updates to this page

Published 3 September 2025

Sign up for emails or print this page