Contact Compensation Recovery Unit
The Compensation Recovery Unit (CRU) works with insurance companies and solicitors to recover benefits and NHS costs in compensation and injury cases.
Applies to England, Scotland and Wales
The Compensation Recovery Unit (CRU), as part of Department for Work and Pensions (DWP), works with insurance companies, solicitors and any DWP customers, to recover:
- amounts of social security benefits paid as a result of an accident, injury or disease, if a compensation payment has been made (the Compensation Recovery Scheme)
- costs incurred by NHS hospitals and Ambulance Trusts for treatment from injuries from road traffic accidents and personal injury claims (Recovery of NHS Charges)
Contact the Compensation Recovery Unit
If you wish to contact us, use the phone number shown on the letter you have received from us. Alternatively you can email or write to us.
If you have a speech or hearing impairment our office has the Text Relay facility. The Text Relay number will be at the top of any letter we send you. The Text Relay number will be 18001 followed by the phone number.
Find out how to use the British Sign Language (BSL)Ìý if you’re on a computer.
Find out how to .
| Subject | |
|---|---|
| Request certificate | cru.highvolumeareacertificates@dwp.gov.uk |
| Notify settlement | cru.highvolumeareasettlements@dwp.gov.uk |
| Personal injury claims | cru.assessmentsA-Z@dwp.gov.uk |
| Disease claims | cru.specialistoperations@dwp.gov.uk |
| Clinical negligence claims | cru.clinicalnegligence@dwp.gov.uk |
| NHS cases | cru.nhsops@dwp.gov.uk |
| Reviews | cru.reviews@dwp.gov.uk |
| Dispute resolution team and reviews | cru.appeals1@dwp.gov.uk |
| National recoupment team | recoupment.CRU@dwp.gov.uk |
| Queries about online service or e-service | cru.ebt@dwp.gov.uk |
Customer feedback team
| Subject | |
|---|---|
| Feedback on guidance and legislation | CRU.CustomerFeedback@dwp.gov.uk |
Freedom of Information
If you have a request under the Freedom of Information Act that is specific to CRU, email cru.foi@dwp.gov.uk.
Postal address
Debt Centre Sunderland
Compensation Recovery Unit
Post Handling Site B
Wolverhampton
WV99 2FR