51茶馆

Create a user account

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1. Select 鈥楢dministrative services鈥�.
2. Select 鈥楥reate user鈥�.
3. Enter the 鈥楩orename鈥� and the 鈥楽urname鈥� for the new user.
4. Select 鈥楴ext鈥�.

Add the user and group details

1. Select the 鈥楾itle鈥� of the user from the dropdown menu. If the title isn鈥檛 available in the dropdown menu, use the 鈥極ther鈥� field. If you have 2 users with the same forename and surname:
   • the system will automatically issue different User IDs.
   • you may want to add a middle initial which can be added into their User ID. If the user does not have a middle name, any letter can be used.
2. To associate the user with a group within your business unit, choose a group from the list.
3. If the group you want to associate the person with is not listed, you can create a new group by selecting 鈥榗reate a group of users鈥�.
4. Select 鈥楴ext鈥�.

Specify address

1. Specify the 鈥楢ddress details鈥� that HM Land Registry should use to contact the user about their portal account. This address is not linked to the despatch address for applications. To use the address of your business unit, select the first option.
2. Select 鈥極ther鈥� to add 鈥楴ew address details鈥�. If you associated the new user with a group in the earlier screens, the group address will apply unless you change it.
3. Select 鈥楴ext鈥�.

Note: The user鈥檚 telephone details may be inserted automatically if the business unit address has been selected in the earlier screen. To add or change telephone numbers, use the 鈥極ther鈥� option.

Choose email address and preferred contact method

1. The email address for the business unit is shown. If the user has their own email address, this can be entered in the 鈥極ther鈥� field and selected as their 鈥榙efault鈥� address.
2. Choose the user鈥檚 preferred method of contact.
3. Select 鈥楴ext鈥�.

Select a role and variable direct debit (VDD) account

1. Choose a role for the user to dictate which services the person can use. A user can only have one role for each user account. Select from the drop down menu to continue.
2. You can allocate a variable direct debit (VDD) account to the user to pay HM Land Registry fees: * each VDD account has an associated despatch address, for completed applications that cannot be delivered electronically * this is not connected to the address details of a business unit, group or individual * the VDD accounts associated to your business unit will be listed * you need to choose at least one account by selecting the box next to the account number
3. Every user needs to have an account number. The 鈥淒efault account number鈥� is set to the business unit account. Use the drop down menu to change this to another account.鈥�
4. Select 鈥楴ext鈥�.

Notify the new user

You need to notify the user of their account details. The default setting is 鈥楨mail to user鈥�, using the email address you entered earlier.

1. Select how to notify the user of their temporary password:

• 鈥楽how me on screen鈥�: select this if you want to note the password and give it to the user

• 鈥楶ostal to user鈥�: select this if the user is not at the same location as you and email is not an option (or for security purposes, so the user name and password can be sent by different methods)

• 鈥楨mail鈥�: select this to send the temporary password by email, so the user can copy and paste the (case sensitive) password

2. Enter the number displayed on your token in the 鈥楾oken number鈥� field

3. Select 鈥楽ave鈥�.

Confirmation

A message confirms that 鈥榯his user account has been successfully created鈥� and shows the new user ID and temporary password.

Logout

When you have completed your tasks, select 鈥楲ogout鈥� at the top of the screen to exit the system securely.