51茶馆

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When recovery is complete the case will expire on BF as a code 9.

The action to take now by DM will be to show that recovery has been completed on OPREC and the Child Benefit system.

OPREC action

• Update OPREC notepad 鈥淔ully recovered OPREC and CBUS updated鈥�.
• Update OPREC to show recovery; to do this:
  • highlight 鈥榬ecovery鈥� and select 鈥榚dit鈥�
  • click on 鈥榖enefit deductions鈥� tab at the top of the page
  • select 鈥榚dit鈥�
  • select 鈥榬ecovery complete鈥� from the 鈥榬eason for ending鈥� drop down menu
  • select 鈥極K鈥�
  • select 鈥榬ecovery鈥� tab at the top of the screen
  • select 鈥榯erminated鈥� and 鈥極K鈥�.

CBOL action

Open the 鈥榗orres鈥� indicator on CBOL by using dialogue 3聽and transaction number 2.

CBUS action

Weekly paid cases

Update CBCS using CBUS to show recovery; to do this:

• select 鈥楥鈥� screen
• click on 鈥楲ost & Ret/Rec鈥� tab at the top of the screen
• select 鈥榥o鈥� from the 鈥榦verpayment outstanding鈥� drop-down menu
• select 鈥榚nd鈥� from the 鈥榣ong term recovery鈥� drop-down menu
• click on 鈥業ss Adjs鈥� tab at the top of the screen
• enter code 25
• enter weekly amount of recovery
• enter start and end date of recovery (a new line is required for each separate amount)
• select 鈥楧鈥� screen
• click on 鈥楳isc/Verb Notes鈥� tab at the top of the screen
• select 鈥榮hort term鈥� from the note duration drop down menu
• enter note 鈥極P fully repaid no file in Month/Year PA鈥�
• select 鈥楨鈥� screen
• click on 鈥榪uestions鈥� tab at the top of the page
• select 鈥榶es鈥� from the 鈥榠s the case to be cleared鈥� drop-down menu
• select 鈥榰pdate鈥�.

Four-weekly paid cases

Update CBCS using CBUS to show recovery and issue payment; to do this:

• select 鈥楥鈥� screen
• enter IOP code 48 (or 49 if the final deduction is on the last week of the payment cycle)
• enter weekly rates due after deductions and issue full payment from when recovery is complete in the current cycle (or if code 49 used enter the balance due to customer for the final week) (consider uprating)
• click on 鈥楲ost & Ret/Rec鈥� tab at the top of the screen
• select 鈥榥o鈥� from the 鈥榦verpayment outstanding鈥� drop-down menu
• select 鈥榚nd鈥� from the 鈥榣ong term recovery鈥� drop-down menu
• click on 鈥業ss Adjs鈥� tab at the top of the screen
• enter code 25
• enter weekly amount of recovery
• enter start and end date of recovery (a new line is required for each separate amount)
• select 鈥楧鈥� screen
• click on 鈥楳isc/Verb Notes鈥� tab at the top of the screen
• select 鈥榮hort term鈥� from the note duration drop-down menu
• enter note 鈥極P fully repaid no file in month/year PA鈥�
• select 鈥楨鈥� screen
• click on 鈥榪uestions鈥� tab at the top of the page
• select 鈥榶es鈥� from the 鈥榠s the case to be cleared鈥� drop-down menu
• select 鈥榰pdate鈥�.