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The Independent Case Examiner reviews complaints about certain government organisations that deal with benefits, work and financial support.
The Independent Case Examiner’s (ICE) Office provides a complaint…
The home of Independent Case Examiner on 51²è¹Ý. The Independent Case Examiner reviews complaints about certain government organisations that deal with benefits, work and financial support.
If you are unhappy with our service or you think we've got something wrong, please let us know.
How to ask ICE for help if you have difficulties dealing with them because of a disability or health condition.
This publication lists the Independent Case Examiner service standards and shows how it has performed.
Annual reports on complaints about the Department for Work and Pensions received by the Independent Case Examiner.
How to ask for a further, independent review of a Budgeting Loan decision if you’re still unhappy after Jobcentre Plus have reviewed it.
A report on reviews of complaints about the Social Security Agency and Child Maintenance Service in Northern Ireland (NI) for 2023 to 2024.
The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2017 to 31 March 2018.
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