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This page includes the rent standard that registered providers of social housing must comply with and guidance on how to apply for an exemption to the Standard.
To help tenants and landlords understand what is expected under the consumer standards and how landlords might deliver the outcomes of the standards.
Outcomes landlords must deliver about the safety and quality of tenants’ homes.
Outcomes landlords must deliver about engaging with other relevant parties so that tenants can live in safe and well-maintained neighbourhoods and feel safe in their homes.
What is involved in regulatory judgements and gradings
Outcomes landlords must deliver about being open with tenants and treating them with fairness and respect so that tenants can access services, raise complaints, influence decision making and hold their landlord to account.
Tenant Satisfaction Measures reports, data quality and methodology.
Outcomes social landlords must deliver about the fair allocation and letting of homes and how tenancies are managed and ended by landlords.
Published regulatory judgements and enforcement notices are available below. A searchable Excel file is also available.
All you need to know about how to register or de-register as a social housing provider.
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