tag:www.gov.uk,2005:/search/guidance-and-regulation Guidance and regulation 2025-07-17T13:30:46+01:00 HM Government tag:www.gov.uk,2005:/government/publications/confirming-consent-from-third-parties-caseworker-guidance 2025-07-17T13:30:46+01:00 Confirming consent from third parties: caseworker guidance This document tells HM Passport Office staff how to deal with applications completed and consented to by third parties. tag:www.gov.uk,2005:/government/publications/confirming-identity-checks 2025-07-17T13:17:06+01:00 Confirming identity checks Tells HM Passport Office staff about the identity checks they must do on passport applications from the United Kingdom and overseas. tag:www.gov.uk,2005:/guidance/living-in-drc 2025-07-16T15:08:50+01:00 Living in Democratic Republic of Congo Information for British citizens moving to or living in Democratic Republic of Congo. Includes advice on health, education, benefits and residence requirements. tag:www.gov.uk,2005:/government/publications/thailand-knowledge-base-profile 2025-07-09T12:01:20+01:00 Thailand: Knowledge Base profile This document contains information about Thailand to help HM Passport Office staff process passport applications. tag:www.gov.uk,2005:/government/publications/south-korea-knowledge-base-profile 2025-07-09T11:55:19+01:00 South Korea: Knowledge Base profile This document contains information about South Korea to help HM Passport Office staff process passport applications. tag:www.gov.uk,2005:/government/publications/pakistan-knowledge-base-profile 2025-07-09T11:51:18+01:00 Pakistan: Knowledge Base profile This document contains information about Pakistan to help HM Passport Office staff process passport applications. tag:www.gov.uk,2005:/government/publications/moldova-knowledge-base-profile 2025-07-09T11:48:39+01:00 Moldova: Knowledge Base profile This document contains information about Moldova to help HM Passport Office staff process passport applications. tag:www.gov.uk,2005:/government/publications/ivory-coast-knowledge-base-profile 2025-07-09T11:45:33+01:00 Ivory Coast: Knowledge Base profile This document contains information about Knowledge Base profile to help HM Passport Office staff process passport applications. tag:www.gov.uk,2005:/government/publications/colombia-knowledge-base-profile 2025-07-09T11:37:56+01:00 Colombia: Knowledge Base profile This document contains information about Colombia to help HM Passport Office staff process passport applications. tag:www.gov.uk,2005:/government/publications/cape-verde-knowledge-base-profile 2025-07-09T11:29:41+01:00 Cape Verde: Knowledge Base profile This document contains information about Cape Verde to help HM Passport Office staff process passport applications. tag:www.gov.uk,2005:/guidance/passport-and-visa-letters 2025-07-09T10:56:03+01:00 Passport and visa letters Downloadable letters explaining UK laws and services abroad for passports and visas. Sometimes called information notes. tag:www.gov.uk,2005:/government/publications/uncollected-passports-from-the-counter-caseworker-guidance 2025-07-07T15:47:18+01:00 Uncollected passports from the counter: caseworker guidance Tells HM Passport Office staff how to deal with passports that customers do not collect from the public counter. tag:www.gov.uk,2005:/government/publications/posting-passports-and-documents-caseworker-guidance 2025-07-07T14:19:20+01:00 Posting passports and documents: caseworker guidance Tells HM Passport Office staff how to return customers passports and documents to them when a final decision is made on their application. tag:www.gov.uk,2005:/government/publications/refusing-passport-applications-and-passport-facilities-caseworker-guidance 2025-07-07T09:54:17+01:00 Refusing passport applications and passport facilities: caseworker guidance Tells HM Passport Office staff how to deal with refusing passport applications and facilities tag:www.gov.uk,2005:/government/publications/names-aligning-names-on-foreign-documents 2025-07-03T13:13:15+01:00 Names: aligning names on foreign documents: caseworker guidance Tells HM Passport Office staff how to deal with passport applications where the name a customer applies in does not match the name on their foreign documents. tag:www.gov.uk,2005:/government/publications/titles-included-in-passports 2025-06-24T13:40:01+01:00 Titles: caseworker guidance Tells HM Passport Office staff how to add and record titles and observations on a passport. tag:www.gov.uk,2005:/government/publications/welsh-language 2025-06-24T12:43:00+01:00 Welsh language: caseworker guidance Tells HM Passport Office staff about services offered to Welsh speaking customers. tag:www.gov.uk,2005:/government/publications/signatures-that-do-not-match-a-customers-name-caseworker-guidance 2025-06-18T12:15:23+01:00 Names: customer’s signature on paper form does not match their name Tells HM Passport Office staff how to deal with passport applications when the customer’s signature does not match their name. tag:www.gov.uk,2005:/government/publications/confirming-identity-checking-a-signature-is-genuine 2025-06-17T09:29:07+01:00 Checking a signature is genuine: caseworker guidance Tells HM Passport Office staff how to check a person’s signature is genuine if we do not hold a record of their signature on main index. tag:www.gov.uk,2005:/government/publications/customer-conduct 2025-06-13T16:00:14+01:00 Customer conduct: caseworker guidance Tells HM Passport Office staff how to handle customers who exhibit threatening, abusive or violent behaviour.