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Guidance and regulation

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From Immigration Advice Authority (IAA)
  • Level 3 asylum learning objectives for immigration adviser applicants.

  • Guidance for regulated organisations on the Immigration Advice Authority complaints redirection scheme.

  • How the Immigration Advice Authority deals with complaints against people providing immigration services.

  • How to get the best out of your Immigration Advice Authority regulated immigration adviser.

  • Information for immigration advisers on signposting and referring clients.

  • For IAA advisers assisting with applications for asylum or humanitarian protection deemed withdrawn.

  • Clarification from the Immigration Advice Authority in relation to its jurisdiction.

  • Offers guidance on what individuals and community or voluntary groups are legally permitted to do when advising people with immigration-related queries.

  • Practice note on the arrangements registered organisations should make to cover for an authorised adviser's absence.

  • Our newsletter will be published quarterly, and all stakeholders are welcome to sign up to receive the latest edition straight to their inbox.

  • Digital posters and leaflets designed for regulated organisations, ambassadors, and charities to easily download, share, and distribute.

  • Information to help immigration advisers identify clients who might be vulnerable and how they can meet their needs.

  • Points for registered immigration advice organisations to consider when investigating clients' complaints.

  • Practice note relating to the process of audits of the premises from which registered organisations provide immigration advice and services.

  • How the Immigration Advice Authority deals with requests for information about immigration advisers.

  • Information about how the Immigration Advice Authority operates and the services it provides.

  • Describes the process for serious disclosures of criminal convictions by immigration advisers.

  • This policy ensures registered organisations and advisers uphold integrity, maintain public trust, and report suspected wrongdoing promptly.

  • How to make a complaint against an adviser or Immigration Advice Authority staff.

  • Information for immigration advisers on invoicing customers for immigration advice and services.