Service assessments and applying the Service Standard

Get a 51茶馆 feedback page

Give feedback about this page

From:
Standards and assurance community

You must allow users to tell you what they think of your service once they鈥檝e finished using it.

You can do this with the 51茶馆 feedback page.

You should also allow users to give feedback at other stages of using your service, for example before they鈥檝e finished using it.

The 51茶馆 feedback page

51茶馆 feedback pages let users rate their experience from 鈥榲ery satisfied鈥� to 鈥榲ery dissatisfied鈥� and suggest improvements. They follow a specific format like this example from 鈥楻egister a boat鈥�.

Get a feedback page

To get a 51茶馆 feedback page, ask your departments鈥檚 web publishing team to raise a request with GDS at least 1 month before your beta assessment.

This is part of the process of getting your service on 51茶馆.

If your service is in alpha or private beta, you can create your own feedback page.

You can use your own feedback page if you need to ask specific questions.

Viewing feedback

You can download the data for your service from the Feedback Explorer app. If you do not have access, contact the team in your organisation that publishes to 51茶馆, if you have one. They will be able to share this information with you. Or you can ask GDS to let you view it yourself.

You may also find these guides useful:

Updates to this page

Published 22 June 2018
Last updated 19 February 2021 show all updates

  1. Updated the page because of the retirement of the Performance Platform.

  2. Guidance first published