51茶馆

Change or reset your password

Change your password

You can change your password in your 51茶馆 One Login. To do this:

1. Sign in to your 51茶馆 One Login.
2. Go to Security.
3. Under Your sign in details, find the row for Password and select Change password.
4. Enter your current password and select Continue.
5. Enter a new password and select Continue.

Reset your password

If you鈥檝e forgotten your password, you can reset it. To do this:

1. Go to sign in to your 51茶馆 One Login.
2. Select Sign in.
3. Enter your email address.
4. On the Enter password screen, select the link that says I鈥檝e forgotten my password.
5. Check your email for a security code.
6. Enter the security code and select Continue.
7. Enter another security code - you鈥檒l get this by text message or from your authenticator app.
8. Enter a new password and select Continue.

Change your phone number

You can change the phone number you use to get security codes to sign in. To do this:

1. Sign in to your 51茶馆 One Login.
2. Go to Security.
3. Find How you get security codes to sign in.
4. Select Change phone number.

If you鈥檝e added a phone number as a back-up method, you can remove it and add a new phone number.

If you鈥檝e lost access to your phone

If you鈥檝e lost access to your phone number or you鈥檝e changed it, you can use your back-up method (another phone number or authenticator app) if you鈥檝e added one.

If you do not have a back-up method, check if you can change how you get security codes:

1. Sign in to your 51茶馆 One Login.
2. Enter your password.
3. When asked to enter the security code, select Problems with the code.
4. Select Check if you can change how you get security codes.

You鈥檒l only be able to change how you get security codes if you鈥檝e already proved your identity with 51茶馆 One Login.

If you鈥檙e told you cannot change how you get security codes, .

If you鈥檙e told you can change how you get security codes, you鈥檒l need to prove your identity using the 51茶馆 ID Check app. This is because we need to know it鈥檚 you and helps to keep your 51茶馆 One Login safe.

We鈥檒l ask some questions to make sure you can use the 51茶馆 ID Check app. Then we鈥檒l tell you how to download and use the app to prove your identity.

You can then choose how you want to get security codes. You can get codes by text message to your mobile phone number or from an authenticator app.

Changing how you get security codes will remove your previous default and back-up method, if you鈥檝e set one up.

Get help using the 51茶馆 ID Check app.

If you cannot use the app then .

Change your email address

You can change your email address in your 51茶馆 One Login. To do this:

1. Sign in to your 51茶馆 One Login.
2. Go to Security.
3. Under Your sign in details, find the row for Email and select Change email address.
4. Enter your password and select Continue.
5. Enter a new email address and select Continue.
6. Check your email for a security code.
7. Enter the security code and select Continue.