Guidance

Withdraw funds from your Customs Declaration Service cash account

Make a request to withdraw funds from your cash account.

You can request a withdrawal from your Customs Declaration Service cash account using our online service or form. We can pay the funds into a business or personal bank account based in the UK.

What you need

You will need to tell us:

  • the details of your company, including contact information
  • your EORI number
  • your details and role in the company
  • the amount you want to withdraw
  • the bank details
  • the reason for the withdrawal of funds

You’ll also need the:

  • cash account number if you make the request online
  • name of the cash account holder if you make the request by post

How to request a withdrawal

Request online

You should get all your information together before you start.

You’ll need to sign in with your Government Gateway user ID and password (if you do not have a user ID, you can create one when you first try to sign in).

You can save your progress and come back later.

Request by post

Fill out a withdrawal request form (CDSCAW1) and send it to the address on the form.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Email HMRC to ask for the form in Welsh.

How long it takes

We aim to process all UK requests within 5 working days of receiving them. Your funds will be in your bank account within 5 working days following processing.

Get help and support

Contact the HMRC accounting centre if you have any queries about withdrawing funds from your Customs Declaration Service cash account.

Email HMRC

You can send an enquiry by email to customsaccountingrepayments@hmrc.gov.uk.

Include ‘Withdraw funds from my Customs Declaration Service cash account’ in the subject line.

Phone HMRC

Telephone: 0300 322 7064 and select option 1.

Opening times:

Monday to Friday: 9am to 5pm

Closed on weekends and bank holidays.

Find out about call charges.

Updates to this page

Published 2 November 2020
Last updated 14 July 2025 show all updates
  1. Information and the link to request a withdrawal online has been added.

  2. A new version of form CDSCAW1 has been added. You must now give your bank name and account details every time you complete the form. The section for international bank accounts has been removed and the return address has been updated.

  3. A link to the withdrawal request form (CDSCAW1) has been added to the guide.

  4. Information on how to get help to withdraw funds from your cash account has been added.

  5. The ‘Request a withdrawal’ section has been updated. The address to send your form to has changed to: HM Revenue & Customs, Customs Salford, 5th floor, Three New Bailey, New Bailey Street, Salford, M3 5FS.

  6. First published.

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