DMBM557530 - Debt and return pursuit: Child Benefit overpayments: recovery from continuing entitlement: commencing direct recovery action

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Action on BF code 1 expiry

  • Calculate the recovery start date; for:
    • weekly paid cases, ignore the week you are working in, ignore the next three weeks and start recovery from the following week
    • four-weekly paid cases, ignore the current payment cycle and start recovery from the first week of the following payment cycle.
  • Issue SEES letter CBOP170A to confirm details of the recovery plan.
  • Set OPREC BF to delayed code 2 BF Code 5.
  • Set the BF date for a Mon or Tues (mirroring the Child Benefit payday); for:
    • weekly cases set the BF for the week prior to the recovery start date
    • four-weekly cases set the BF for the first week of the payment cycle in which recovery will commence.
  • Update the OPREC notepad with ā€œCBOP170A issued withhold from (Date)(Initials)ā€.

Action on BF code 5 expiry or after customer contact

Customer contact only

  • Negotiate recovery following the guidance at DMBM557270.
  • Issue SEES letter CBOP170A unless the customer has confirmed they do not require one.

OPREC action to show recovery

  • Highlight ā€˜recoveryā€™ and select ā€˜editā€™.
  • Select ā€˜immediateā€™.
  • Select ā€˜benefit deductionsā€™.
  • Click on ā€˜benefit deductionsā€™ tab at the top of the page.
  • Select ā€˜addā€™.
  • Enter 28 in deductions from.
  • Enter 1 in benefit payday.
  • Enter the weekly amount of recovery.
  • Enter recovery start date (always use Monday date).
  • Select ā€˜OKā€™.
  • A prompt box may appear advising that you are starting a recovery over Ā£15, please ignore and select ā€˜OKā€™.
  • Make a note of the recovery end date.

OPREC action to set BF

  • Click on the ā€˜recoveryā€™ tab at the top of the page.
  • If recovery will take overĀ one year, leave BF code as 12 and set BF period for 52 weeks.
  • If recovery will be complete withinĀ one year, change to BF code 9 and set the ā€˜BF dateā€™ to Mon or Tues mirroring the Child Benefit payday; for:
    • weekly cases, set the BF date for the week prior to the recovery end date
    • four-weekly cases, set the BF date for the week of the final deduction.
  • Select ā€˜OKā€™.
  • If any fulltime exclusion dates occur within the recovery period, add Ā£Ā£ in front of the first name on OPREC.

CBOL action

Open the ā€˜corresā€™ indicator on CBOL by using dialogue 3Ā and transaction number 2.

CBUS action to start recovery on the Child Benefit Computer System (CBCS)

  • Select ā€˜Cā€™ screen ā€“ ā€˜instrument of payment codeā€™; for:
    • weekly cases, enter 56
    • four-weekly cases, enter 44.
  • Enter weekly amount of recovery (consider uprating).
  • Enter start date.
  • Enter ā€˜Cā€™ in pay code.
  • Click on ā€˜Lost & Ret/Recā€™ tab at the top of the screen.
  • Select ā€˜yesā€™ from the ā€˜long term recoveryā€™ dropdown menu.
  • Select ā€˜Eā€™ screen (consider uprating).
  • Click on ā€˜questionsā€™ tab at the top of the page.
  • Select ā€˜yesā€™ from the ā€˜is the case to be clearedā€™ dropdown menu.
  • For ā€˜misc BF dateā€™ enter a date one month after the end of recovery.
  • Select ā€˜updateā€™.