51茶馆

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Cases that take over a year to recover are reviewed on an annual basis to ensure that recovery is ongoing and correct.

Any future changes in the Child Benefit award that would affect recovery also need to be taken into account; for example, a summer fulltime education exclusion date or an annual uprating.

These cases will expire on OPREC for action as a BF Code 12.

If recovery is ongoing and correct extend the case

• Update the OPREC notepad with 鈥淏F 12 鈥� recovery ongoing (Initials)鈥�.
• Extend OPREC BF for 52 weeks or, if recovery is complete within the year, set the 鈥楤F date鈥� to a Mon or Tues mirroring the Child Benefit payday; for:
  • weekly cases, BF the case to expire the week before the final week of recovery and change BF code to 9
  • four-weekly cases, BF the case to expire the week recovery is due to end and change BF code 9.
• If any fulltime exclusion dates occur within the recovery period, add 拢拢 in front of the first name on OPREC.
• Check the Misc BF date on CBOL to ensure it is set for one month after the recovery end date, up to a maximum of听four years; update if necessary.

If recovery has been interrupted and the Child Benefit award is still live or enquiries are ongoing

• Check CBOL for the CLI and email relevant section for an update.
• Update the OPREC notepad - 鈥楤F code 鈥溾��, recovery interrupted emailed (section) to request an update on entitlement鈥�.
• Set OPREC BF to delayed code 1, BF Code 5 for听two weeks.

If recovery has been interrupted and Child Benefit entitlement has ended

Balance over 拢110

• Issue letter CBOP180.
• Update the OPREC notepad.
• Update OPREC to show recovery; to do this:
  • highlight 鈥榬ecovery鈥� and select 鈥榚dit鈥�
  • select 鈥榠mmediate鈥�
  • select 鈥榖enefit deductions鈥�
  • click on 鈥榖enefit deductions鈥� tab at the top of the page
  • select 鈥榚dit鈥�
  • select appropriate 鈥榬eason for ending鈥� from the drop down menu
  • enter 鈥榚nd date鈥� of recovery
  • select 鈥極K鈥�
  • select 鈥榬ecovery鈥� tab at the top of the screen
  • set OPREC BF delayed code 1, BF Code 15 and BF period听five years.
    听
• Open the 鈥榗orres鈥� indicator on CBOL by using dialogue 3听and transaction number 2.
• Update CBCS using CBUS to show recovery; to do this:
  • select 鈥楥鈥� screen
  • click on 鈥楲ost & Ret/Rec鈥� tab at the top of the screen
  • select end from the 鈥榣ong term recovery鈥� drop down menu
  • click on 鈥業ss Adjs鈥� tab at the top of the screen
  • enter code 25
  • enter weekly amount of recovery
  • enter start and end date of recovery (a new line is required for each separate amount)
  • select 鈥楨鈥� screen
  • click on 鈥榪uestions鈥� tab at the top of the page
  • select 鈥榶es鈥� from the 鈥榠s the case to be cleared鈥� dropdown menu
  • 鈥楳isc BF date鈥� enter a five-year Misc BF date 听
  • select 鈥榰pdate鈥�.
    听
• Set OPREC BF delayed code 1 BF code 15 for听five years (six weeks for voluntary offer cases).

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)